Inbound Services

We are a well-established and reputed outsourcing company, which can handle a wide array of inbound services. Our high-tech infrastructure, presence of skilled call center professionals and usage of latest telecommunication software helps us provide prompt and efficient call center support and phone answering services 24x7 that are tailor-made for your customers.

Customer Care and support

You can rely on TeleWorx in providing a personalized customer experience for everything from inquiries to problem resolution.

Provide your customers with multilingual, multichannel customer care and support call center services that are designed to enhance the level of customer satisfaction while utilizing our people, processes and technology to adapt with your products, services and brand with reduced management complexity, cost visibility, operational control which leads to more loyal and satisfied customers.
Achieving the above is maintained through our leveraged talent pool of professionals that are experienced in the customer care and support techniques and also through the very fixable service delivery platform that is designed with the customer in mind.

Technical Support

Providing customized support and proper routing of technical concerns.

Whether you are a mobile operator, internet service provider or consumer electronics manufacturer, technical support is an integral part of your daily customer management operations. TeleWorx helps organizations leverage their customers’ satisfaction through its 24/7 technically certified professionals supported by solid global best practices that cover a wide array of products support including software, hardware, peripherals and networks diagnosing and repair.

Orders Management

Our order management system facilitates orders taking, processing and follow up.

We have developed a very advanced order taking and management platform that eases the process of receiving orders by phone with the ability to do upselling and cross-selling activities combined with order dispatching to the appropriate fulfillment party within your firm while giving a full insight on the order status throughout the fulfillment cycle which enables your customer to have real-time access to the exact order status also this platform was developed with quality control and assurance in mind so that every transaction is monitored and recorded for historical reporting and quality measurement.